Start with everyday life
Describe the tasks, routines or situations that are becoming harder. You do not need to know the service name.
Start here
Getting started with My Aged Care
You do not need to know the aged-care system before you start. Begin with what is getting harder, what you want to keep doing and what support might make everyday life easier.
My Aged Care handles assessment
Acclyptic can help you prepare and understand the general process, but we do not decide government eligibility or funding.
Bring someone if it helps
A trusted family member, friend or supporter can help you think through what matters and what you want to ask.
01
Before you contact My Aged Care, write down what life looks like now.
It can be easier to talk about ordinary life than to try to guess which service category you need. Think about what has changed, what takes more energy, what feels less safe or what another person is increasingly doing for you.
Examples might include housework taking too much out of you, showering feeling less steady, shopping becoming difficult, missing appointments because transport is hard, or spending less time doing things you enjoy.
- What is becoming harder or taking longer?
- What do you still want to be able to do for yourself?
- What are family or friends helping with more often?
- Are there particular days, routines or appointments that matter?
- What would make staying at home feel easier or more comfortable?
02
The assessment is about your needs, not your ability to use aged-care terminology.
My Aged Care explains that an aged-care assessment is the first step for people seeking government-subsidised aged-care services. The assessment looks at your current situation and needs so suitable support can be considered.
You can prepare by keeping your examples simple and specific. If mornings are difficult, say that. If you have stopped doing something because it has become too hard, say that. If a family member is carrying more of the load, include that too.
Plain language is enough. You do not need to diagnose your own needs or sound clinical.
03
Acclyptic can help you prepare without pretending to control the process.
If you want to talk before contacting My Aged Care, we can listen to what is happening and help you organise the questions you may want to ask. If the process then takes time, we can agree on a useful time to reconnect rather than repeatedly calling just to ask whether anything has changed.
Official information
Useful My Aged Care information.
These Acclyptic guides are written in plain language. For government program rules, assessment information and official guidance, use My Aged Care as the authoritative source.
Common questions
A couple of things people often ask.
Do I need to know what service I need before I contact Acclyptic?
No. Start with what is becoming harder or what you want help with. We can talk through the practical situation in ordinary language.
Can Acclyptic approve me for government-funded aged care?
No. My Aged Care and the assessment process determine eligibility and government-funded support. Acclyptic can help you prepare and understand the general steps.
More helpful guides
Keep the next step useful.
Browse the rest of the Acclyptic resource library or go back to the six simple My Aged Care pathways.