Privacy Statement

 

Last Updated: 20 August 2018

 

This is our Privacy Policy which sets out what personal information Acclyptic collects about you, how we collect it, how we use it and who we disclose this information to.

It also sets out how you may access and seek correction of your personal information or complain about a breach of your privacy.

This Privacy Policy may be amended from time to time if our practices change.

 

Contacting Us

General

If you have general questions about Acclyptic Operations or how to contact Customer Service for assistance, please visit our online help center at https://help.acclyptic.com.au.

Subscriber

If you have questions about your account, log in to your subscriber account and navigate to :-

a.     Main Menu -> Support

b.     Create a support ticket and follow the prompts.

 

Collection of Information

Information you provide

When you subscribe to Acclyptic, we collect personal information about you and your business.

This enables us to create your business account, connect you to the Acclyptic service and allows us to administer and provide that service.

This information includes your name, date of birth, email address, address, phone number, mobile number, business name and ABN.

Information we collect

We collect information your use of our service, your interactions with us, as well as information regarding the devices used to access our service (such as mobile phones, tablets, personal computers, gaming systems, smart TVs, mobile devices, and set top boxes). This information includes:

a.        your activity on the Acclyptic service;

b.        your interactions with our email and text messaging systems;       

c.        details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations and email communications, and if you call us, your phone number and call recordings;

d.        device IDs or other unique identifiers;

e.        device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;


Use of information

 

We use collect, hold and use information to provide, analyse, administer and enhance our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics.

For example, we use information to:

determine your eneral geographic location and assess your subscription, provide localised content, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests;

to monitor your data allowance in relation to SMS and Emails sent from the Acclyptic system;

a.        prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility, code of conduct and extending your subscription);

b.        analyse and understand our subscriber base, improve our service (including our user interface experiences)  to plan our product  development strategies;

c.        communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about Acclyptic, details about new features and updates to existing features;

d.        assist you with operational requests such as password reset requests, job type customisation and specialty downloads.

 

Disclosure of information

 

We disclose your information for certain purposes and to third parties, as described below:

Acclyptic

We share your information as needed for data processing and storage, providing you with access to our services, providing customer support, making decisions about service improvements and content development;

Service Providers

We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyse and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services;

law enforcement and national security agencies, other government and regulatory authorities and other organisations as required or authorised by law, including in relation to investigating and resolving disputes or complaints concerning your Acclyptic Service;

Promotional Offers

We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

Protection of Acclyptic

Protection of Acclyptic and others: Acclyptic and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to

a.        satisfy any applicable law, regulation, legal process, or governmental request,

b.        enforce applicable terms of use, including investigation of potential violations thereof,

c.        detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or

d.        protect against harm to the rights, property or safety of Acclyptic, its users or the public, as required or permitted by law;

Business transfers: In connection with any reorganisation, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement;

We use information to provide, analyse, administer and enhance our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics;

 

Security

 

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorised access, use and modification.

These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Storage

We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with a third party data storage provider.

We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties.

We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure storage.

Where we store your personal information with a third party data storage provider, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.

Other Websites, Platforms and Applications

The Acclyptic service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Acclyptic service through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Acclyptic service.

Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.

© 2018 All Rights Reserved | Acclyptic (ABN 60102697251)