Helpful guides for the next conversation.
Aged care can involve unfamiliar words, paperwork and decisions. These guides are here to make one part of the process clearer at a time — without turning every page into a sales pitch.
Read what is useful now. Ignore the rest until you need it.
Each guide can stand on its own, so it can also be sent after a phone call, market conversation, Expo visit or referral when that particular information is useful.
Getting started with My Aged Care
A plain-language starting guide for people who think they may need support at home but are not sure what happens first.
Read the guide → 02 Approved and ready to chooseApproved provider conversation checklist
A practical checklist for people who have aged-care approval and are ready to talk with a provider about services, location, timing and fit.
Read the guide → 03 Changing providerChanging provider without a gap
A practical guide to changing home-care provider carefully: understand what needs to change, check the new fit first and plan the transition.
Read the guide → 04 CHSP service matchCHSP: approved but cannot find a provider
A simple guide for people with approved Commonwealth Home Support Program services who are having difficulty finding a provider to deliver them.
Read the guide → 05 Choosing a providerQuestions to ask a home-care provider
A practical list of questions to help compare home-care providers on availability, communication, continuity, service delivery and what happens when plans change.
Read the guide → 06 While you are waitingWaiting for assessment or funding
Useful things you can prepare while waiting for a My Aged Care assessment, outcome or Support at Home funding, without turning the wait into repeated sales follow-up.
Read the guide →Tools and updates already on the website.
Some useful resources already have their own place on the site. We have brought them together here so they are easier to find and share.
Check what we can actually do
Tell us the service, locality and timing. We will check the practical fit rather than make an uncertain promise.
Check current availability → Practical LivingSmall ideas that make care easier
See the Weekly Reminders board and the practical thinking behind tools designed around ordinary life at home.
See Practical Living → 1 October 2026 updatePersonal care contributions are changing
Read the plain-language explanation and the important limits around the Support at Home personal-care contribution change.
Read the update →“Here is the information we spoke about.”
That is what these guides are designed for. A follow-up should add something useful — not simply create another reason to contact you.
If you speak with Acclyptic at a market, event, community session or on the phone, we can point you to the guide that fits the conversation instead of sending a pile of generic information.
- Plain language before jargon
- One problem at a time
- Official My Aged Care links where rules matter
- A practical next step, not pressure
- Easy to share with family or a supporter
You do not need to read six guides before you call us.
Tell us what is happening in your own words. We can work out which information is actually useful from there.