Last Updated: 23 August 2018
Acclyptic provides a personalised subscription service that allows our members to generate quotes, roster work and send invoices over the Internet.
These Terms of Use set out the terms and conditions which govern your use of our service. As used in this EFT Rights Policy, "Acclyptic", "our service" or “member server” means the personalised service provided by Acclyptic including all features and functionalities, associated modules, the website, and user interfaces, as well as all content and software associated with our service.
You are not responsible for any loss resulting from an unauthorised transaction if:
a. The loss was due to fraud or negligence by any of our employees or agents, or employees or agents (including merchants) involved in the Electronic Fund Transfer network;
b. A security key or password was forged, faulty, expired or cancelled;
c. A transaction requiring the use of a security key and/or password occurred before the user received it (including a reissued security key and/or password);
d. A transaction was incorrectly debited more than once; or
e. An unauthorised transaction was performed after we were informed that a security key had been misused, lost or stolen or that the security of a password had been breached.
You are responsible for losses arising from an unauthorised transaction where we can prove on the balance of probability that you contributed to a loss through fraud or by breaching the password security requirements (see Safety and Security Guidelines).
You will be liable in full for the actual losses that occur before the loss, theft or misuse of a security key or breach of password security is reported to us.
Where we can prove on the balance of probability that you contributed to losses resulting from an unauthorised transaction by unreasonably delaying reporting the misuse, loss or theft of a security key or breach of password security, you are liable for the actual losses that occur between:
a. When you became aware of the security compromise or should reasonably have become aware of it.
b. When the security compromise was reported to us.
The actual loss at the time that the misuse, loss or theft of a device or breach of security key or password is reported to us, excluding that portion of the losses incurred on any one day which exceeds any relevant daily transaction or other periodic transaction limit.
If you believe there has been an error or unauthorised transaction, notify us as soon as possible by:
a. Visit our online help center at https://help.acclyptic.com.au.
b. log in to your subscriber account and navigate to :-
i. Main Menu -> Support
It may take up to 45 days to investigate your complaint or question. Once we have completed our investigation we’ll advise you of the results within 3 business days. If we determine that there was no error we will send you a written explanation and may debit any provisional credit and fees related to the alleged error.
You can request copies of the documents we used in our investigation. However, in some circumstances, we may not be able to provide these to you for legal reasons, including where that information or documentation contains private information we are not entitled to disclose.
Upon written request, copies of documentary evidence of transactions on your Acclyptic account are available for income tax and other purposes for $6 AUD per item. You can also print your transaction history, or the details of a specific transaction, for free by:
a. log in to your subscriber account and navigate to :-
i. Main Menu -> System -> History
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